Remove the SIM card from the envelope labeled WifiBoxx. The IMEI number and the SIM card number are indicated on the card itself, and you will need them if you need to contact our helpdesk for tech support. Please note that the WifiBoxx SIM card cannot be used to make mobile phone calls. You can of course make calls using WhatsApp.


Although new data communication towers are constantly being added, Europe does not yet have universal 4G coverage. You can check the coverage in your locale by consulting

Please note!

Make sure to disable the 3G functionality of your phone as soon as you cross the border + turn off “background app refresh” in the “general” menu.
Be aware that iPhones automatically make a backup during the nighttime hours if WiFi is available. Remember to always turn off your mobile WiFi router/device at night!